PED complete a refund
Refunds can be completed on the PED, as well as cancelling the last transaction, where a guest's funds need to be returned to them.
To complete a refund, follow the steps below:
On the main screen, tap the Quick Menu (nine dot menu icon).
Select Refund, and enter the Managers Password.
📌Note: Contact a manager on-site if you are unsure of this six digit code.
Press the tick icon, enter the refund amount, and press the tick icon.
Present the card for the refund, and once completed a receipt will print.
⚠️Important: If the payment was taken via the Tru-Link Integration, you can only refund up to value of the initial payment. You will not be able to refund via the integration once the booking is checked out. If you are performing a manual Refund on the PDQ, the limit is £5000.