The Virtual Terminal can be used to process payments for customers who cannot pay online. This area allows you to authorise a payment of any amount over the web and get immediate authorisation from the bank.
To process a payment using the Virtual Terminal, follow the steps below:
Navigate to MyST and log in to the system.
Select Transactions from the left-hand menu, and then select Virtual Terminal.
Enter Transaction details, including:
Request - you can select either: AUTH to debit the guests' account; or ACCOUNTCHECK, where no funds are taken, but checks are made on the account.
Order reference - to help you track payments.
Settle due date - if left blank, this will settle within 24hours if successful, or can be deferred up to 7 calendar days.
Settle status - you can select 0 - Pending to settle within 24hours if successful; 2 - Suspended: suspends any payment for 7 calendar days or until this status is updated.
Enter Payment details, including the amount to be charged.
Enter Billing details and Delivery details if required.
Once completed, press Proceed to process the transaction.
After processing, you will be presented with a success or failure result.
A successful result means that the card has been authorised. Please notice that the payment won't be transferred into PMS. Add the payment manually into the reservation.
If the result is a failure this means that the card payment has not been authorised and your customer should arrange another way to pay.