GuestPay
GuestPay with the acquring service provided by Trust Payments.
Guestline GuestPay: Migration to new Trust Payments PortalThis article provides further information on migrating to the new Trust Payments Portal.
Account & Authentication
Learn how to access your accounts, manage passwords, and secure your login credentials.
Guestline Guestpay: New Portal - Log in and password resetsLearn how to log in, reset a forgotten password, and change your current password for the new Trust Portal.
Guestline GuestPay: MyST and OmniPay password frequently asked questions (FAQs)This article addresses some of the frequently asked questions about MYST and OmniPay passwords.
Guestline GuestPay: MyST two-factor authentication frequently asked questions (FAQs)This information article looks at the frequently asked questions from users setting up two factor authentication for access to MyST or Trust Payments.
Guestline GuestPay: OmniPay log in and authenticationYou can access OmniPay, the banking platform used in conjunction with GuestPay Payment Gateway, in a few simple steps.
PED Setup & Operation
Step-by-step guides for setting up and using your payment terminals.
Guestline GuestPay: PED Best practice guide for network setupThis best practice guide is designed to assist network providers and IT teams with setting up a network that reduces connectivity issues for Tru-link integrated PEDs.
Guestline GuestPay: PED set up for the first timeThis information guide helps you with setting up your PEDs on site for the first time.
Guestline GuestPay: PED basic user operationsThis information article provides further details on PED basic operations.
Guestline GuestPay: PED status bar and main screen overviewThis information article provides further details on the PED status bar and main screen.
Guestline GuestPay: PED software updateYou can manually update the software on a PED, in a few easy steps.
Guestline GuestPay: Unpair PEDYou can revert a previously paired terminal to standalone mode, in a few simple steps.
Guestline GuestPay: Pair PEDYou can pair your PED to change it from a standalone mode to Tru-Link integrated mode for use within the system, in a few simple steps.
Guestline GuestPay: PED complete a payment transactionYou can process a payment from the PED main screen in a few simple steps.
Guestline GuestPay: PED cancel last transactionYou can cancel a POS transaction, in a few easy steps.
Guestline GuestPay: PED complete a refundYou can complete a refund on the PED in the a few easy steps.
Guestline GuestPay: Enable or disable customer PED receiptsYou can enable or disable customer PED receipts, in a few simple steps helping you to cut paper usage.
Guestline GuestPay: PED enable tip or gratuity functionYou can enable or disable the tip/gratuity function, in a few easy steps.
Guestline GuestPay: PED replace printer paper rollYou can reply the printer paper roll within the PED in a few simple steps.
Guestline GuestPay: Activate Tru-link integrated PED for the first timeThis article is only to be used in conjunction with your Tru-link activation email from the GuestPay Team.
Guestline GuestPay: Tru-link integrated PED - Add an additional terminalThis article will help you to raise a ticket to add an additional terminal to your system.
Guestline GuestPay: Tru-link integrated PED - Take payments within EPoSYou can process payments via Tru-link integrated PEDs within Guestline EPoS, in a few simple steps.
Guestline GuestPay: Tru-link integrated PED - Take payments and refund within Rezlynx and standard C&BYou can process payments and refunds via Tru-link integrated PEDs within Rezlynx, in a few simple steps.
Guestline GuestPay: Tru-link integrated PED - Take payments and refund within Advanced C&BYou can process payments and refunds via Tru-link integrated PEDs within Advanced Conference and Banqueting(C&B) events and delegates, in a few simple steps.
PED Troubleshooting & Maintenance
Solutions for common terminal issues, connectivity problems, and hardware maintenance.
Guestline GuestPay: Tru-link integrated PED pairing and troubleshootingYou can troubleshoot some GuestPay Tru-Link PED pairing issues, using the steps below.
Guestline GuestPay: PED network troubleshootingYou can troubleshoot some GuestPay PED connectivity issues, using the steps below.
Guestline GuestPay: Find PED Terminal ID (TID) and Serial Number (S/N)You can find the PEDs Terminal ID (TID) and terminal Serial Number (S/N), in a few simple steps.
Guestline GuestPay: PED printing issuesTroubleshooting to help if the PED is not printing as expected.
Guestline GuestPay: PED change the manager's passwordYou can change the Manager Password on the PED, in a few easy steps.
Transactions
Track and review your payment transactions.
Guestline GuestPay: GuestPay Hub overviewThis information article provides further details to GuestPay customers on a hub designed specifically for them within Rezlynx.
Guestline GuestPay: GuestPay frequently asked questions (FAQs)This information article looks at the frequently asked questions from users regarding GuestPay.
Guestline GuestPay: Transaction frequently asked questions (FAQs)This information article addresses some of the frequently asked questions regarding GuestPay transactions.
Guestline GuestPay: MyST suspended transactionsYou can find and update suspended transactions as required, as well as some common causes of suspended transactions, in a few simple steps.
Guestline GuestPay: MyST transaction codes and status messagesThis information articles covers some of the most common transaction codes and status messages seen with MyST.
Guestline GuestPay: PED payment balancing if not using X and Z readsYou can use MYST reporting to balance the PED payments if not using X and Z reports.
Guestline GuestPay: American Express AMEX overviewThis information article provides an overview of all the information you need to know when it comes to accepting American Express (AMEX) and subsequent reconciliation.
Guestline GuestPay: MyST virtual terminalYou can use the MyST virtual terminal to process payments for customers who cannot pay online or using the PED on site, in a few simple steps.
Guestline GuestPay: Merchant Initiated Transactions (MITs)This information articles provide further details on the Merchant Initiated Transactions (MITs) used when processing payments via the Payment Gateway.
Guestline GuestPay: Virtual Card Automation for VCC & FAQsVirtual Credit Card payments can be processed from Booking .com and Expedia channels connection via Distribution Hub. This information article provides further information on this GuestPay feature.
Guestline GuestPay: Direct Currency Conversion (DCC) overviewThis information articles provides further information about Direct Currency Conversion (DCC) which can be activated on GuestPay terminals to enable guests to pay on the terminals in their own currency.
Paylinks
Create and manage payment links for remote card transactions.
Guestline GuestPay: Paylink Overview reportYou can review all manual paylink transactions and their status, or AutoPaylinks once paid, within this report in a few easy steps.
Guestline GuestPay: Create and send a manual paylinkYou can create manual paylinks and send these to guests, in a few steps.
Guestline GuestPay: Create and send an Auto Paylink for bedrooms onlyYou can create Auto Paylinks and send these to guests, in a few steps.
Guestline GuestPay: Paylink frequently asked questions (FAQs)This information article looks at the frequently asked questions from users regarding Paylinks.
Reconcilliation & Chargebacks
Review and reconcile your payment transactions and understand your statements.
Guestline GuestPay: Payments reconciliation report (FRR)You can review the daily deposits made into your bank account (for each of the MIDs on site) using the Payments Reconciliation Report, also referred to as the Funding Reconciliation…
Guestline GuestPay: OmniPay full reconciliation processThis information article provides more information on reconciling payments funded to your bank account.
Guestline GuestPay: OmniPay -understanding your transactions and feesThis information article provides further details of the transaction headers you may see within OmniPay reporting.
Guestline GuestPay: OmniPay reconciling the invoice for card processing feesThis information article provides further details about gross settlement statements detailing fees that have been collected by direct debit.
Guestline GuestPay: ChargebacksThis information article provides further details about chargebacks including how to find chargeback information via OmniPay and the evidence to provide should you wish to challenge the chargeback.