If you have received a new terminal, either an additional or a replacement, or you simply have a terminal which is not displaying on the list of terminals, then please follow the steps below to raise a ticket with our Support team.
To request a terminal to be added to your system for selection within Rezlynx, follow the steps below:
Download this document.
📌Note: This document must be downloaded using the link above. Once downloaded it will open in an editable xcel format.
Complete the document.
📌Note: This document provides an example to help guide you with the completion of this document. Please take care when adding in the PED Terminal ID (TID) and Serial Number (S/N).
Raise a new case with Support via the portal, and attach the completed document.