Tru-link integrated PED pairing and troubleshooting
Tru-link PEDs (Pin Entry Devices) allow a seamless integration between your PEDs and your EPOS or Rezlynx system. However Tru-link PEDs can experience pairing issues, which stops the communication between the PED and EPOS/Rezlynx systems. The pairing issue can often be resolved quickly and easily on-site using these troubleshooting steps.
If your Tru-link PED has never paired to the system before and is failing to pair, we would encourage you to:
Check the Terminal ID is listed within the configuration of the system.
The fastest way to check this is to find the Terminal ID and Serial Number. Once you have those details, navigate to Rezlynx Room Billing, select any reservation and then select Add Payment with payment method Chip N Pin. Review the available GuestPay PEDs in the drop-down menu, and if your terminals Serial number is not listed then the device is not configured. You will need to send the Terminal TID and Serial number to our Support Team by raising a support case to configure this PED for you.
Check the information below with your IT team:
Firewall changes can block the existing connection and access to the terminal must be granted again. (IP 193.179.205.46 & 193.85.236.92 over port 11183 and dc.econduitapps.com on port 80 and 9001 and HTTPS proxy should be disabled.)
You can navigate to https://link.trustpayments.com/trustpayments/rest/sale to verify the network settings are correct. You should receive the response HTTP GET Not Supported – Content-Type application/json POST only 4. An absence of this response indicates that the network is not configured for TRU Link.
If your Tru-link PED has paired to the system before but is failing to pair now, we would encourage you to follow the steps below:
Check the pairing status
If the device has been able to pair before, please check whether the pairing icon is present in the top right-hand side of the machine.
The symbol above, with the line through, shows this PED is not paired to the system. In this case, please pair the device to the system.
The symbol above without the line through, shows this PED is paired to the system. In this case, we would recommend unpairing the device and re-pairing to ensure the terminal is fully paired incase of any software updates or internet drop that may have affected this link.
Pair the device
To pair the device, please follow the steps below:
On the PED main screen, select the 9-dot Quick Menu.
Select Admin.
When prompted enter the Manager Password.
Tap the Green Tick.
📌Note: Please contact a manager on-site if you are unsure of this six digit code.
Select Pair with POS.
The icon should reappear with a strike through it for a moment and then disappear – indicating the device is once again in a paired state.
If Rezlynx or your EPOS system still displays error codes when trying to process payments, please send those across to Support in a screenshot with a clear image of the front of the PED. We can then cross-reference with our error logs and assist you further.
Unpair and re-pair the device
To unpair the device, follow the steps below:
On the PED main screen, select the 9-dot Quick Menu.
Select Admin.
When prompted, enter the Manager Password.
Tap the Green Tick.
📌Note: Contact a manager on-site if you are unsure of this six-digit code.
Select Unpair POS.
The icon should reappear with a strike through it – indicating the device is in an unpaired state. Follow the steps below to pair the device back.
To pair the device, follow the steps below:
On the PED main screen, select the 9-dot Quick Menu.
Select Admin.
When prompted, enter the Manager Password.
Tap the Green Tick.
📌Note: Contact a manager on-site if you are unsure of this six digit code.
Select Pair with POS.
The icon should reappear with a strike through it for a moment and then disappear – indicating the device is once again in a paired state.
If Rezlynx or your EPOS system still displays error codes when trying to process payments, please send those across to Support in a screenshot with a clear image of the front of the PED. We can then cross-reference with our error logs and assist you further.