This article explains how to sign in, reset or change password, and how to sign out of the New SFTP Portal.
You can find more information about the new SFTP portal from the SFTP help centre here: https://help.trustpayments.com/hc/en-us/articles/8640190837521-Sign-in
Sign in
Before you begin
Make sure you have:
A valid SFTP Workspace username.
Your SFTP Workspace password.
Access to the correct login URL.
Steps to sign in
Open your web browser.
Go to the SFTP Workspace login page: https://sftp-portal.trustpayments.com/workspace
Enter your username, then select Next.
You will then be prompted to authenticate using Multi-Factor Authentication (MFA) if this is enabled for your account.
Enter your password.
Select Verify.
Multi-factor Authentication for Trust SFTP Portal
Multi-Factor Authentication (MFA) provides an additional layer of security to protect your account from unauthorised access, by prompting for an access code to verify your identity at sign in.
For more information on how to set up MFA you can find further assistance from the SFTP help centre here: https://help.trustpayments.com/hc/en-us/articles/8640334597393-Multi-Factor-Authentication-MFA
Although one of the options is labelled āGoogle Authenticatorā, this actually refers to the standard Timeābased OneāTime Password (TOTP) method. This means you can use any TOTPācompatible authenticator app. During setup, you will see a QR code that can be scanned using your preferred mobile authenticator. If youāre unable to scan the QR code, you can select āCanāt scanā to view a setup key that can be copied into a mobile or desktop authenticator instead.
If you prefer a simpler method, you can choose phone authentication. This option only requires you to enter your phone number, and youāll receive either a text message with a verification code or an automated voice call reading the code aloud.
Reset your forgotten Trust SFTP password
Before you begin
You must have access to the email address associated with your Trust SFTP account to complete the reset process.
Reset your forgotten Trust SFTP password
Go to the Trust Portal login page.
Enter your username, then select Next.
You will then be prompted to authenticate using Multi-Factor Authentication (MFA) if this is enabled for your account.
On the new page, select Forgot password? beneath the Verify button.
You will be prompted to click Send me an email.
Open the email you receive from Trust SFTP.
Select the link labelled Reset your password to begin the process in your browser.
Follow the on-screen instructions to create your new password.
šNote:
The passwordāreset link is active for 3 hours.
If the link expires, repeat the steps above to generate a new one.
Reset your Trust SFTP password
Before you begin
You must be able to sign into the Trust SFTP site. If you cannot, then follow the steps for "Reset your forgotten Trust SFTP password" section above.
Reset your Trust SFTP password
Log into SFTP Workspace login page: https://sftp-portal.trustpayments.com/workspace
Select your initials in the upper-right.
Select Profile.
Beneath Password, select Update.
Enter your current password.
Enter a new password using the guidance on screen, then re-enter the new password.
Click Confirm.
Sign out
Select your initials in the upper-right.
Select āSign Outā.