PED basic user operations
GuestPay customers can have either Castles or Ingenico terminals on-site - you can tell which you have by looking at the printed name on the front of the PED just above the main screen. Below are some of the basic operations that you can perform on GuestPay PEDs (Pin Entry Device):
Power on
Press and hold the power button for two seconds and always ensure the device has 40% charge before use.
Castles: Power button in the bottom left of the keyboard.
Ingenico: Grey power button in the top right of the keyboard.
Connect the device
To connect your device to the internet via Wif-fi /LAN /Sim card(if provided), follow the steps below:
On the PED main screen, select the Quick Menu (9 dot menu icon).
Select Networks.
Select Change Connection, then select either Wifi/LAN/Mobile Data.
📌Note: For our mobile devices, it might ask you for an APN code – this will be mobius.m2m.
Sale
To complete a quick sale, follow the steps below:
On the main screen, tap the left hand icon for Quick Pay.
Enter value, and tap tick.
User can then enter gratuity if required, and present their card for payment.
🤓Tip: To cancel the translation prior to card being presented, press the red button the keyboard.
Once completed, the receipt will print.
Reprint receipt
To reprint a receipt:
On the main screen,tap Quick Menu (nine dot menu icon).
Select reprint.
📌Note: This will only reprint the last successful receipt.
Cancel last transaction
To cancel the last transaction, follow the steps below:
On the main screen, tap the Quick Menu (nine-dot menu icon).
Select RevLstTn option, and enter the Manager's Password.
📌Note: Contact a manager on-site if you are unsure of this 6 digit code.
Enter the receipt number, tap the tick icon to continue.
Enter the amount, tap the tick icon to continue.
The receipts for this reversal are then printed by the device.
⚠️Important: The actions above can only be performed immediately after the original sale. If any subsequent transaction or report has been processed or a reboot has occurred, the reversal process will decline.
Refund
To complete a refund, follow the steps below:
On the main screen, tap the Quick Menu (nine dot menu icon).
Select Refund, and enter the Managers' Password.
📌Note: Contact a manager on-site if you are unsure of this six digit code.
Press the tick icon, enter the refund amount, and press the tick icon.
Present the card for the refund, and once completed a receipt will print.
Print shift totals (X-read)
To print the shift totals (X-read), follow the steps below:
On the main screen, tap the Menu icon (three horizontal lines).
Scroll down and select Print shift totals, and the report is printed.
📌Note: This report does not reset the counters (as a Z-read would) and provides a snap shot of transactions at that time.
Close shift (Z-read)
To print the close totals (Z-read), follow the steps below:
On the main screen, tap the Menu icon (3 horizontal lines).
Scroll down and select Close Shift.
To confirm the end of shift, select Ok or the Tick icon.
📌Note: This report does reset the counters to zero (unlike the X-read) and closes the shift.