A PayLink allows you to send a digital link to pay a deposit for upcoming bookings within Rezlynx.
There are two types of links available within Rezlynx:
Manual Paylink - created within the booking manually by a user, and can be manually sent or automated for sending within template editor. Payment status and payments can be reviewed within the Paylink Overview report.
Auto/Dynamic Paylink (Bedrooms Only) - auto-generated by the system without the user having to create the link within the reservation, and can be manually sent or automated for sending. Payments made can be reviewed within the Paylink Overview report.
In this article we will concentrate on Manual Paylinks, rather than how to Create and send AutoPaylinks.
This functionality is available for:
Bedroom reservations.
Standard Conference and Banqueting functions.
Advanced Conference and Banqueting events.
Advanced Conference and Banqueting delegates.
Create a manual paylink for bedrooms and Standard C and B functions
To create a manual paylink, follow the steps below:
On the Guarantee page of the booking, click New Paylink within the Paylink box.
Enter the information as required:
Due date - when the payment should be made by`.
Tax Rate - this will show a default for your site, which can be changed using the drop-down menu options.
Who is paying? - select from the drop-down menu who the email should be sent to.
Amount - the value will default to the remaining balance on that reservation, however this can be removed and over-typed to a value of your choosing.
Click Create Paylink and the Paylink will show within the Guarantee tab.
Once created, the Paylink will show in the Guarantee tab but hasn't yet been sent to the customer.
If any corrections need to be made to the link, you'll need to delete the Paylink and recreate it.
Create a manual paylink for Advanced C&B events
To create a manual paylink for an Advanced C&B event, follow the steps below:
Navigate to the event and select the Billing tab.
Click New Paylink within the Paylink box.
Enter the information as required:
Due date - when the payment should be made by.
Tax Rate - this will show a default for your site, which can be changed using the drop-down menu options.
Who is paying? - select from the drop-down menu who the email should be sent to.
Amount - the value will default to the remaining balance on that reservation, however this can be removed and over-typed to a value of your choosing.
Click Create Paylink and the Paylink will show within the Guarantee tab.
Once created, the Paylink will show in the Guarantee tab but hasn't yet been sent to the customer.
If any corrections need to be made to the link, you'll need to delete the Paylink and recreate it.
Create a manual paylink for Advanced C&B delegates
To create a manual paylink for a specific delegate on an Advanced C&B ticketed event, follow the steps below:
Navigate to the event event and select the Delegate tab.
Locate the delegate whom the link will be sent to, then select Options and Edit to open the Delegate Details.
On the Guarantee page, click New Paylink within the Paylink box.
Enter the information as required:
Due date - when the payment should be made by.
Tax Rate - this will show a default for your site, which can be changed using the drop-down menu options.
Who is paying? - select from the drop-down menu who the email should be sent to.
Amount - the value will default to the remaining balance on that reservation, however this can be removed and over-typed to a value of your choosing.
Click Create Paylink and the Paylink will show within the Guarantee tab.
Once created, the Paylink will show in the Guarantee tab but hasn't yet been sent to the customer.
If any corrections need to be made to the link, you'll need to delete the Paylink and recreate it.
Send a manual paylink
📌Note: Sending a manual paylink has the same process regardless of whether you are creating this for bedroom bookings, standard Conference and Banqueting function bookings, Advanced Conference & Banqueting Events and delegate bookings.
To send the Paylink, select from the options below:
Copy and paste the link
Click Copy Link to manually copy and paste the link into your own email.
📌Note: The email address and language will be pre-selected based on what was selected in the "Who is Paying?" section, when the PayLink was created.
Send from the Guarantee tab
Click Send Email.
Review the email and add a Send To address.
🤓Tip: The email address and language will be pre-selected based on what was selected in the "Who is Paying?" section, when the PayLink was created. If your customer has an alternative email or someone else needs to receive the link, it can be sent to them directly instead of just going to the main contact named on the reservation.
Click Send Email.
Add paylinks to templates
📌Note: Creating a manual paylink within Template Editor has the same process regardless of whether you are creating this for bedroom bookings, standard Conference and Banqueting function bookings, or Advanced Conference and Banqueting Events. However, this is not yet in place for Advanced C and B delegate bookings.
To add a paylink into a template within Rezlynx, follow the steps below:
Navigate to System, then within the System menu select Template Editor.
Select an existing template you wish to add the link to - or create a template before continuing.
Click on the Body section, and click where you will add the tag.
Within the Tags section on the right-hand side, double-click Paylinks tag to add to the full paylink URL to the template.
📌Note: For Advanced C&B templates, the link is called Paylinks URL.
Click anywhere else within the template, then click Save Template at the top of the screen.
To send the email you can either:
Set up Template Automation for this template to send to guests automatically.
Or this can be manually sent from within the reservation, as below:
Navigate within the reservation, to the three dot menu, and select Templates.
Tick Email next to the contact you wish to send to, then select the correct Template which contains the Auto Paylink.
Click Execute to send the email.
Payments
With both Paylinks, if the guest then performs a successful transaction, users in Rezlynx will then see the following against the booking;
Paid PayLink entry associated with the booking.
Deposit will be added.
Payment Token will be captured and linked to the booking.
Booking status will be updated.
The paylinks can be reviewed within GuestPay Hub, or individually within each reservation or booking. The PayLink Overview report within GuestPay Hub allows you to view all PayLink transactions and their current status if using the manual paylink option.
Payment Reminders
Reminder emails for unpaid PayLinks will automatically be sent from Rezlynx. The schedule is as follows:
Reminder - Three days before due date.
Due - On the due date.
Overdue - One day after due date.
Reminder emails will be automatically sent when all of following criteria are met:
Reservation has pre-arrival booking status.
Paylink is unpaid.
Contact profile is linked, if not then the guest profile is used.
⚠️Important: Reminder emails will not be sent for Dynamic PayLinks, only manual paylinks.