Hospitality Accommodation

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GuestPay with Adyen: Get technical support

Xanthe Jackson

GuestPay with the acquiring service provided by Adyen.

GuestPay with Adyen

Learn how to set up your new Adyen payment terminal so you can begin processing payments quickly and securely.

GuestPay with Adyen: PED basic setup

You can connect and manage Wi‑Fi and cellular settings on your PED terminal in a few simple steps.

GuestPay with Adyen: Connect PED to the internet

Manually update the PED software, in a few simple steps.

GuestPay with Adyen: PED software update

Find the Terminal ID (TID), Serial Number (S/N) and other device information on a PED (pin entry device).

GuestPay with Adyen: PED Terminal ID (TID) and Serial Number (S/N)

Use this guide to keep PED (pin entry device) batteries in good condition and to handle the USB‑C charging cable safely.

GuestPay with Adyen: Maintain battery performance

Set a static IP address on your terminal when Dynamic Host Configuration Protocol (DHCP) reservation is unavailable on your network.

GuestPay with Adyen: Set a static IP address on the terminal

Step-by-step guides for setting up your payment terminals.

PED Setup

Start a payment on your terminal in a few quick steps, whether in standalone or integrated mode.

GuestPay with Adyen: Start a PED transaction

This guide explains how to refund, cancel or reverse a payment on a PED.

GuestPay with Adyen: Complete a PED refund

View and reset the Totals report on a PED (pin entry device).

GuestPay with Adyen: View and reset Shift Totals

PED Operations

Use this guide to replace the receipt paper roll on a PED (pin entry device) and purchase more rolls if required.

GuestPay with Adyen: PED replace and reorder printer paper roll

Learn what a tamper message means and what you should do when your payment terminal detects a security issue.

GuestPay with Adyen: PED shows "tamper" or "tampered" warning

Use these step-by-step checks to diagnose and resolve issues when your payment terminal is not working.

GuestPay with Adyen: Troubleshoot PED issues

Solutions for common terminal issues, connectivity problems, and hardware maintenance.

PED Troubleshooting

Learn important information about managing this payment provider.

GuestPay with Adyen: Access Pay Hub overview

View and export payment information and action a refund within Access Pay Hub.

GuestPay with Adyen: Access Pay Hub Payments

View disputes, chargebacks, and fraud alerts within Access Pay Hub.

GuestPay with Adyen: Access Pay Hub Disputes

Understand how to view and export reporting from Pay Hub Reports, including reconciliation.

GuestPay with Adyen: Access Pay Hub Reports

GuestPay with Adyen: Manage Access Pay Hub Evo users

Use Access Pay Hub to manage your payments, refunds, and reconciliation processes.

Access Pay Hub

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